Privacy Statement
Effective Date: April 2024 Last Updated: October 2024
This policy applies to:
- Visitors to my website
- Email, phone, and web form communication for clients and potential clients
This policy does not apply to:
- Information collected by third-party websites or services linked to or from my website, or used in my practice (including Calendly and Jane App) - these platforms will ask for your consent to their privacy policies when you use them
- Netlify serves as an intermediary for web form submissions on my website, and their privacy policy applies to any information collected through these forms. Their privacy policy can be found here. Your messages are stored for 24 hours on Netlify's servers and are then deleted. A copy is sent to my email inbox for follow-up.
As a Registered Social Worker and sole owner of my private practice, I am committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable regulations, including the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) and its 10 Principles.
1. Accountability
I am responsible for the personal information under my control and have designated myself as accountable for compliance with PIPEDA principles. I have implemented a privacy management program to ensure ongoing adherence to these principles.
2. Identifying Purposes
On this website, no identifying information is collected unless you voluntarily provide it through the contact form. This information is used to respond to your inquiries and provide you with the information or services you request.
Non-identifying information is collected for analytics purposes using Umami Analytics. Umami is GDPR-compliant and respects user privacy by not using cookies or collecting personally identifiable information. You can read more about Umami's privacy policy here.
Information sent to me by email, web form, or phone is used to respond to your inquiries and schedule appointments or consultations.
3. Consent
I will obtain your consent before collecting, using, or disclosing your personal information, except where required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions.
4. Limiting Collection
I will limit the collection of personal information to what is necessary for the identified purposes. I will collect information by fair and lawful means.
I collect personal information that you voluntarily provide through my website. This includes:
- Contact Information: Name, email address, phone number, and any message you include in the contact form.
5. Limiting Use, Disclosure, and Retention
Personal information will only be used or disclosed for the purposes for which it was originally collected and retained only as long as necessary to fulfill those purposes. After this period, records will be securely destroyed in compliance with applicable laws.
6. Accuracy
I will make reasonable efforts to ensure that personal information is accurate, complete, and up-to-date. You have the right to request corrections if you believe any information I hold about you is inaccurate, unless there are legal or professional reasons not to do so.
7. Safeguards
I take appropriate measures to protect your personal information from unauthorized access, loss, or misuse. These measures include secure storage of physical and electronic records and using encrypted platforms for any electronic communication related to your therapy.
8. Openness
This Privacy Policy is a reflection of my commitment to transparency regarding my data handling practices. It provides clear information about how I collect, use, and disclose personal information.
9. Individual Access
With only a few exceptions, you have the right to access any personal information I hold about you via our email, telephone, or web form communications. You may also request information about how your data has been used and disclosed.
10. Challenging Compliance
If you have concerns about my compliance with PIPEDA principles or this Privacy Policy, please contact me directly. I will investigate any complaints and take appropriate measures to address them.
You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you are unsatisfied with my response to your concerns at:
Office of the Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario
M4W 1A8
website: www.priv.gc.ca
Contact Me
If you have any questions or concerns about this Privacy Policy or my data practices, please contact me at:
Email: liz@elizabethkelen.com
Phone: (613) 423-2246
Address: 203-280 Albert Street, Ottawa, ON K1P 5G8 Canada
By using my website and services, you consent to the practices described in this Privacy Policy. I reserve the right to update this policy periodically to reflect changes in data handling practices or legal requirements. Please review this policy regularly for updates.